Bauschke & Associates Ltd. Standard Measures for:

Position:  Management/Senior Executive (i.e. Executive Vice President)

	BCS Position Series #:  102	

A.	KNOWLEDGE OF WORK:
	•	Thoroughly understands the mission, culture, operational functions and legal aspects of operating a organization in a contemporary environment
	•	Uses formal training and experience to oversee one or more organization divisions/departments, and is chiefly responsible for the efficient and effective operation of those entities
	•	Understands and practices modern management techniques (i.e., Team, TQM, empowerment, leadership) in obtaining the anticipated results
	•	Is expert in at least one organization function (i.e., lending, accounting, data processing, marketing, etc.) and fully accountable for the successful operation of this function

B.	QUALITY OF WORK:
	•	Is chiefly responsible for all compliance - human resources, regulatory , FASB, lending, etc.
	•	Ensure that work defects are minimal through testing and internal audit processes
	•	Sets an example for others in terms of productivity, efficiency and effectiveness
	•	Establishes work standards for all jobs and functions and monitors conformance to requirements

C.	QUANTITY OF WORK:
	•	Conducts scientific work measurement studies, specifies benchmarks for use of organization resources (physical, financial, human) to produce required units of work, and maintains compliance logs to monitor and correct deviations from standard
	•	Maintains adequate capacity (staffing, computer, space) to handle traffic flow and demand on the service delivery system

D.	INITIATIVE/MOTIVATION:
	•	Starts and completes routine tasks on a timely basis
	•	Initiates alternative processes and corrective action where needed, at an appropriate time
	•	Initiates sound changes in operational policies and practices as appropriate
	•	Promotes a positive atmosphere in all Departments to attain high morale and productivity

E.	COOPERATION/RELATIONSHIPS:
	•	Creates working conditions and an environment that promotes harmony and sound interpersonal working relationships
	•	Ensures management of all divisions and departments is fair and equitable in terms of attention given, training provided, responsiveness to needs
	•	Works to create teamwork and harmony among all divisions and departments

F.	PROBLEM ANALYSIS:
	•	Regularly examines, in detail, the operational policies and practices of the organization including the utilization of people and technology in the service delivery system		
	•	Develops cost/benefit reports on selected operational functions to determine the most efficient and effective methods of operating these functions
	•	Involves others in problem analysis to build their problem-solving skills and methodology

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G.	JUDGEMENT:
	•	Gathers all the facts, listens to all the perspectives, and re-examines the foundations on which current practices and policies were developed before changes are designed and implemented
	•	Requires the bearers of problems to also suggest solutions to ensure a balanced and well reasoned response
	•	Understands that people will support changes they had a hand (input) in creating; involves them

H.	PLANNING AND ORGANIZATION:
	•	Develops and maintains a Business Plan for each operational unit of the organization
	•	Establishes goals, objectives, action plans, and key result areas for each unit
	•	Articulates clear cut statements of each units objectives and minimum result thresholds
	•	Has backup plan to ensure unit goals are achieved in specified time periods

I.	FOLLOW UP AND CONTROL:
	•	Ensures processes are in place to provide periodic feedback on progress towards goals
	•	Holds departmental supervisors and managers accountable for results
	•	Provides continuous feedback to unit managers to provide encouragement and corrective action where and when warranted
	•	Ensures controls are few in number, worth the cost of maintaining them, and meaningful measurements of capacity, productivity, and efficiency

J.	ORAL COMMUNICATION:
	•	Ensures communication is clear, concise, complete and appropriate to the circumstances
	•	Facilitates departmental and divisional meetings to share information, concerns and challenges
	•	Asks questions to ensure correct communication is taking place
	•	Uses non-discriminatory language in all communication

K.	WRITTEN COMMUNICATION:
	•	Writes clearly, concisely, and correctly when communicating to staff, customers, or the general public
	•	Uses approved communication methods and process (i.e., E-Mail, letters, fax, etc.)
	•	Is computer literate and can produce written communication for internal consumption
	•	Where deemed appropriate, creates and/or approves boilerplate letters used for repetitive communication

L.	ATTENTION TO SAFETY/SECURITY:
	•	Determines the risk management programs and procedures for each Division and individual operating units, and ensures that a continuous risk management process is being practised
	•	Is responsible for creating and maintaining a Disaster Recovery program and process
	•	Tests systems, practices and procedures on a regularly scheduled basis to ensure compliance and removal, or reduction of risk

M.	DEVELOPMENT OF EMPLOYEES:
	•	Ensures that a sound program of employee development is in effect which is in conformity with individual needs and designed to improve the performance of key personnel
	•	Ensures that advancement of employees is always made on the basis of merit, performance, and  conformance with predetermined standards
	•	Plans work assignments, recognition awards, and opportunities for advancement to ensure employees are challenged and encouraged to achieve higher performance levels
	•	Ensures that subordinate managers and supervisors recognize and utilize the highest abilities and interests of their subordinates, insofar as practical

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N.	LEADERSHIP:
	•	Builds coalitions around ideas by involving others in achieving consensus on issues affecting work  procedures, policies and processes
	•	Builds a team concept within each operating unit by involving all in cooperative work efforts to achieve results that exceed the norm
	•	Effectively deals with underperformers; challenges such performers to improve or leave the organization
	•	Sets the example for the organization as a whole

O.	AFFIRMATIVE ACTION:
	•	Complies with Title VII; the Civil Rights Act of 1964 and other affirmative action programs
	•	Promotes diversity in the workplace
	•	Ensures organization complies with regulations concerning ADA, FLMA, and other workplace legislation
	•	Maintains a high level of knowledge about affirmative action legislation and issues

P.	SELF DEVELOPMENT:
	•	Is continuously enrolled in development courses relating to the organization's policies, programs,  procedures, products, and people to ensure a high knowledge level
	•	Invests personal time and effort in maintaining a current and correct knowledge of the overall external environment in which the organization operates
	•	Maintains a network of contacts, both within and outside of the organization movement, to ensure a base of knowledge that is aligned with contemporary issues and challenges

Q.	PROFESSIONALISM:
•		Practices the typical features and qualities of the profession
•		Adheres to generally accepted behaviors associated with that of a professional
•		Conducts all business transactions – whether personally, or with customers – with the highest 	regard/respect for ethical and moral behavior
•		Is absolutely loyal to the organization, promotes its philosophy, mission and values at all times

R.	SERVICE ATTITUDE:
	•	Understands and practices the concept of "internal" and "external" customer
	•	Subscribes to TQS (Total Quality Service) principles and processes to ensure that customer service-delivery exceeds generally accepted expectations
	•	Sets the example of service quality (i.e., returns telephone calls promptly) for the entire 				organization